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Test American Bath Doc
Runbook - Level 1 -
1. When a message comes in, we have been asked to wait 15 minutes before responding. (This will give their team time to look at the issue)
2. After 15 minutes, still send the "I am looking at it message", but ONLY to our AmericanBathSupoort group. Do not include the folks from American Bath, like Lee, Nick, or Ricky.
3. We still need to send an update on the error, like we always do. This should always go to our team. If the message is resolved, their team (Lee, Nick, Ricky) do not need to be included on the email, since it is redundant to them. If though, the message is still open, then please attach them to the email so they can handle the issue.
1. When a message comes in, we have been asked to wait 15 minutes before responding. (This will give their team time to look at the issue)
2. After 15 minutes, still send the "I am looking at it message", but ONLY to our AmericanBathSupoort group. Do not include the folks from American Bath, like Lee, Nick, or Ricky.
3. We still need to send an update on the error, like we always do. This should always go to our team. If the message is resolved, their team (Lee, Nick, Ricky) do not need to be included on the email, since it is redundant to them. If though, the message is still open, then please attach them to the email so they can handle the issue.